Sales Policy for Primeopis
Effective Date: March 15, 2025
At Primeopis, we are committed to offering you the best shopping experience by providing high-quality, organic skincare products. Our Sales Policy outlines how we handle transactions, pricing, and order fulfillment to ensure transparency and a smooth purchasing process. By making a purchase from our website, you agree to the terms outlined in this policy.
1. Pricing and Payment
All prices listed on our website are in USD and are subject to change without notice. We strive to provide accurate pricing information, but errors may occur. In the event of a pricing error, we will notify you before processing your order, and you will have the option to accept the correct price or cancel the order.
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
When you place an order, your payment will be processed securely through our third-party payment processor. Your payment information is not stored by Primeopis but is handled directly by our secure payment provider.
2. Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation email with details about your purchase, including the order number, shipping address, and list of items. Please review the confirmation carefully and contact us immediately if any information is incorrect.
3. Shipping and Delivery
We offer domestic and international shipping for all orders placed through our website. Shipping costs are calculated at checkout based on the shipping destination, weight, and size of your order.
- Domestic Shipping: Orders within the United States typically take 5-7 business days to arrive, depending on your location.
- International Shipping: International deliveries may take 10-14 business days, and the customer is responsible for any customs duties or taxes applied by their country.
We use trusted courier services like USPS, UPS, FedEx, and DHL to ensure reliable and timely delivery. Once your order has shipped, you will receive a tracking number to monitor the status of your shipment.
4. Order Processing Time
Orders are processed within 1-3 business days of receiving payment. During peak times or holiday seasons, order processing may take longer. We will notify you if there are any delays in processing your order.
5. Sales Tax
Sales tax is applied to orders in accordance with state and local laws. The applicable sales tax rate will be calculated at checkout based on the shipping address provided.
6. Discounts and Promotions
From time to time, we may offer discounts or promotional codes that can be applied to your order. These promotions are subject to specific terms and conditions, which will be provided at the time of the promotion. Please ensure that the discount code is entered at checkout, as we are unable to apply the discount retroactively.
7. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us immediately at info@primeopis.com or call +1 949-636-2877. Orders can only be canceled or modified if they have not yet been shipped. Once an order has shipped, we cannot make any changes, and you will need to follow our return policy if you wish to return the product.
8. Product Availability
All products are subject to availability. In the event that a product is out of stock after your order is placed, we will notify you and offer the option to either wait for restocking, choose an alternative product, or cancel your order. If your order is canceled, we will process a full refund.
9. Returns and Refunds
Please refer to our Refund and Return Policy for details on how to return a product and request a refund. All returns are subject to our return conditions, including unused products in original packaging. Refunds will be issued to the original payment method, and shipping fees are non-refundable.
10. Customer Service
We are committed to providing excellent customer service. If you have any questions or concerns about your order, please contact us at:
Primeopis
Email: info@primeopis.com
Phone: +1 949-636-2877
Address: 4738 Elk Street, Anaheim, California, United States
Thank you for shopping with Primeopis. We appreciate your trust in our brand and are committed to delivering the best organic skincare products to you. Should you have any questions or need assistance, feel free to contact us.